Higher Learning Commission Criteria Index
Engagement and Service. As called for by its mission, the organization identifies its constituencies and serves them in ways both value.
Core Component 5a. The organization learns from the constituencies it serves and analyzes its capacity to serve their needs and expectations.
- MATC uses Environmental Scanning in our decision-making processes. [Overview #3; Figure O.6; Overview #6; 3P1; 3P3; 3P5; 5P4; Figure 7.1; 8P6]
- Stakeholders’ needs and concerns are included in many of our decision-making processes through a variety of avenues. [Overview #2; Overview #3; 3P3; Figure 3.2; 9P5;]
- OCL works to enhance the economic and workforce development of Southeast Wisconsin by ensuring sustainability of individuals, businesses, and industry in the district [Overview #1; 3P3; 3R5; 3R6]
- Board members hold “Listening and Learning” sessions each semester to meet with and hear from the MATC community. [3P3; Figure 5.2; 5R2]
- The MATC student body is composed of traditional and non-traditional learners, as well as many minority students. [Intro “Who we serve”]
- The Recruitment Office builds and maintains important relationships with feeder schools in our area. [Figure 9.1; Figure 9.2]
Core Component 5b. The organization has the capacity and the commitment to engage with its identified constituencies and communities.
- Advisory Committees reflect our obligation to engage and utilize community resources to improve our programs. [Overview #6; 1P2; 1P5, 3P3; 5P4; 9P2]
- Our strategic goal “to enhance internal and external stakeholder partnerships” brings members of the Milwaukee community through our doors for the many services we provide them. [Overview #2; Figure 2.1]
- Our Office of College Events and MATC Foundations, Inc. creates pathways between MATC and our communities [Figure 9.3; Figure 9.5; Figure 9.8]
- MATC successfully builds and maintains relationships with a variety of educational partners. [Figure 9.2; 9P2; 9R1; Figure 9.3]
Core Component 5c. The organization demonstrates its responsiveness to those constituencies that depend on it for service.
- The Pre-College Division serves those in the community who have few choices to continue their education. [1R5; Pre-college]
- The initiation of the PLI courses is a response to our underprepared learners. [1P8]
- MATC provides services to those students designated as "special needs". [1P10]
- Bilingual Services and Multicultural Student Services respond to the needs of our bilingual students and minority students. [1P10; 1R5; Figure 6.1]
- MATC works hard to be sreponsive to community organizations and feeder schools. [9P1; 9R1]
Core Component 5d. Internal and external constituencies value the services the organization provides.
- Employer survey results demonstrate a high level of satisfaction with our graduates. [3R4; Figure 3.17]
- OCL customers are loyal are usual return for more training. [3R5; Figure 3.18]
- Service Learning has become a popular and successful bridge between our students and the community. [Overview #1]
- The community parents who utilize the Child Care Centers are satisfied with the services provided [Figure 2.3c]
- Results from Advisory Committee surveys suggest that participants are satisfied with their role in helping improve our programs. [Overview #6; Figure 3.14]
- Campus facilities are rented out by community organizations.[2P1; Figure 2.1]