Blackboard Help

Blackboard (Bb) is MATC's Learning Management System (LMS). Students use Blackboard to access online course content. Instructors who teach blended courses with content delivered both online and face-to-face, and instructors who teach face-to-face, will also utilize Bb for the course syllabus and other resources.

How Do I Access Blackboard?

Before you can log into Blackboard, you need to activate your MATC Network account. If you have any trouble activating your account, contact the Helpdesk at 414-297-6541. After you have activated your account, you may access Blackboard in the following ways:

  • Log into the  MATC Portal and click on the course links provided in its Blackboard module.
  • Use the Blackboard link on on the MATC home page and log into Blackboard directly.
  • Download the Blackboard App to your mobile device to view grades and mobile-supported content.

When Will My Course Become Available?

Classes will NOT appear in Blackboard until the day after you register and when the instructor has made the class available to students.

If you see a message that states "You are Not Enrolled in Classes", it could mean that courses have not yet been made available by your instructor or that courses are hidden from the Course List based on your personalized Course List settings. All online classes will be made available by the instructor by the start date. 

If you do not see your course by the official start date of class, please contact your instructor.  Your instructor's contact information can be found by reviewing your course information in INFOnline.

How Do I Use Blackboard?

If you are new to online learning, we recommend viewing the Online Student Orientation. For a quick overview of navigating and performing common tasks in your courses, please review these tutorials:

How Do I Check Career Essentials in Blackboard?

Career Essentials are seven (7) soft-skill competencies that program students must be able to demonstrate by the time they complete a program. Every program course includes an assessment aligned to one (1) Career Essential, facilitated through Blackboard. The results of this assessment process will indicate where students are at any point in their progress throughout their time at MATC. See these resources to understand how students complete a Career Essential Assessment and view results in Blackboard:

Password Management & Expiration

Your MATC Network acccount's password will expire and must be changed every 180 days. You will receive an email at your MATC Gmail account warning you at 15 days, 5 days and 3 days.

If, when you activated your MATC Network account, you set-up your two security questions, you may use the online Password Manager to change your password. Otherwise, please call the Help Desk at 414-297-6541 for assistance.

How Do I Fix a Blackboard Login Problem?

Only the Help Desk can resolve login problems! Please call the Help Desk at (414) 297-6541 or create a ticket using their online form. The password to submit the request form is: MATC.

Troubleshooting Tips

  • If you experience difficulty with accessing course content or experience a technology problem when completing online assessments, please contact your instructor directly for assistance.
  • If you are experiencing technical problems when using Blackboard, please review the Resolving Common Browser Problems page for assistance. Also, we recommend using the Browser Tester to troubleshoot your computer's settings and clearing your browser's cache.
  • See the troubleshooting tip guides if you are having trouble with mobile access, assignment submission, or testing.