Resolving Common Browser Problems
Internet Explorer: Pop-Up Internet Security Notices
In Internet Explorer 7 and 8, an Internet Security box may appear when you click a link that downloads a file or takes you to a Blackboard page containing Web content or a location outside of Blackboard’s secure site. Depending on which version of Internet Explorer you are using, follow these instructions:
In Internet Explorer 7:
In Internet Explorer 8:
If, after clicking a "Yes" or "No" button, the page displays strangely or you receive a "navigation to Webpage is cancelled" message, return to the previous page using your browser's back button and try accessing the link again. When the security warning box appears again, select the opposite of the button you chose in your prior attempt (ie. if you clicked "Yes", click "No" this time).
Internet Explorer: Blocked Site Notices
In Internet 7 and 8, a blocked site security notice may appear in your browser’s information bar when you attempt to open or download a document or run active content, such as a quiz, in Blackboard:
Click on this message in the information bar and select "Download File" from the menu that appears. If this doesn’t immediately take you to the document or active content, refresh the page and try accessing the content again.
Internet Explorer 8: Compatibility Mode
If you are using Internet Explorer 8, you will need to enable your browser's compatibility mode in order to access your Blackboard course and have its pages perform correctly. Click the compatibility mode icon, located between the address bar and refresh button, to avoid problems when using Blackboard.
If you are using IE 8 and are experiencing trouble with submitting assignments, taking tests, and using the discussion board, make sure that you have Compatibility Mode enabled
"Access Denied" Authentication Error Prevents Blackboard Access
If you have been successful in logging into Blackboard in the recent past, but are now experiencing this error message when you try to access Blackboard: "Access Denied: You are not logged in or you do not have the appropriate priveleges to perform this action", try clearing your browser's Internet History and Browser Cache. Your browser may be referring to out-dated or expired persistent cookies from a prior login or bookmarks imported from another browser.
Deleting Browsing History/Cache in Internet Explorer 7 or 8
- In IE 7, locate the "Tools" menu (If using IE 8, locate the "Safety" menu). From the menu that appears, select "Delete Browsing History".
- A "Delete Internet History" window will appear and display a list of options. Check these checkboxes: Temporary Internet Files, Cookies, History, Form Data, Passwords, and InPrivate Filtering Data..
- Click "Delete"
- A confirmation pop-up window will appear. Check the "Also delete files saved by add-ons" checkbox. Then, click "Yes".
- Shut the browser down (i.e. click the red "x" button at the top right corner of the browser).
- Open the browser and try logging into Blackboard now.
Deleting Browsing History/Cache in Firefox
- In Firefox, locate the "Tools" menu. From the menu that appears, select "Clear Recent History".
- A "Clear Recent History" window will appear. From the "Time Range to Clear" drop-down menu, select "Everything".
- Click the "Details" button to view the list of options. Check every checkbox (i.e.Browsing & Download History, Form & Search History, Cookies, Cache, Active Logins, Site Preferences).
- Click the "Clear Now" button.
Internet Explorer: Navigation to Webpage Cancelled
When attempting to navigate to Websites when using Internet Explorer 7 or greater, you may receive a notice that the navigation to the Webpage was cancelled. The browser will not open the Website. This is a common issue with Internet Explorer and its security zone settings. This problem is often resolved by performing these steps:
Step 1: Add blocked site to list of trusted sites in Internet Options
- In Internet Explorer, click the "Tools" menu.
- From the Tools menu, select "Internet Options".
- In Internet Options, click the "Security" tab.
- On the Security tab, click the "Trusted Sites" button.
- In the "Trusted Sites" window that appears, add the complete URL Web address of any sites that you do not want to be blocked in the "Add this Website to the Zone" text field. Click "Add"
If you are running Internet Explorer 8 or greater, you may also need to uncheck an "Enable Protected Mode" checkbox.
- Click "Close" to exit the Trusted Sites window.
- Click "OK" to exit Internet Options.
Step 2: Clear Temporary Internet Files
Please see the instructions mentioned earlier on this page to clear Internet Explorer's browsing history and cache.
Step 3: Close Browser
Completely shut down any open browser windows you may have open. Also, you may want to restart your computer. Once you have done this, open a new browser window and try accessing the page again.
For Internet Explorer 7 or 8
- At the top of the browser, click the "Tools" button and then click "Internet Options" from the tools menu.
- In the Internet Security box that appears, click the "Security" tab.
- On the Security tab, with the Internet zone selected, click "Custom Level".
- The "Security Settings – Internet Zone" dialog box will appear. Scroll down to the "Scripting" section. Under "Active Scripting", click "Enable".
- Click "OK" to apply this change to Security Settings. Click "OK" to apply to save your changes to Internet Options.
For Mozilla Firefox:
- For Windows PCs:
- Click the "Tools" menu at the top of the browser and select "Options".
- In the Options window, select "Content".
- Click "OK" to save the settings and close the Options window.
- For Mac computers:
- Click "Preferences" at the top of the browser.
- Go to the "Content" tab at the top of the Preferences window.
- Close the Preferences window to save the settings.
For Safari 5 or higher:
- Click "Preferences" at the top of the browser.
- Go to the "Security" tab at the top of the Preferences window.
- Close the window.
- Quit/exit Safari after you change settings and then re-start the application.
Certain features of Blackboard require that you have an up-to-date version of Java installed on your computer in order to function correctly. If you are having trouble with tests, using Blackboard text-editors, chatrooms, or other interactive content, check your computer's Java.
Checking for Java
We recommend using the Browser Tester to detect and identify whether you have an up-to-date version of Java installed and enabled. If you do not have Java version 6 (1.6x) or higher installed or cannot identify the version of Java you have, please install an up-to-date version of Java on your computer. Once you have installed the updated Java, restart your computer and try accessing Blackboard again.
If you have have an up-to-date version of Java installed, but are still experiencing problems using features of Blackboard, you may have to enable Java in your browser by following these instructions:
- For PC's using Internet Explorer 7 or higher:
- With the browser open, click the "Tools" menu at the top of the browser and select "Internet Options".
- Select the "Advanced" tab, and scroll down to where "Java" is listed.
- Make sure the checkbox next to the the Java's version (ie. "Use JRE 1.6.024 for <applet>...") is checked.
- Next, select the "Security" tab, and select the "Custom Level" button.
- Scroll down to "Scripting of Java applets".
- Make sure the "Enable" radio button is checked.
- Click "OK" to save your preference.
- For PC's or Macs using Mozilla Firefox 3.6 or higher:
- With the browser open, click the "Tools" menu at the top of the browser and select "Add-ons".
- The Add-Ons manager pop-up window will appear. Select the "Plugins" tab.
- Click "Java (TM) Platform..." plugin to select it .
- Click on the "Enable" button (if the button says Disable, Java is already enabled).
- For Macs using Safari 5 or higher:
- Click the "Safari" menu and select "Preferences".
- Click on the "Security" tab.
- Close the window. Quit/exit Safari after you change settings and then re-start the application.
Clearing the Java Cache
If an up-to-date version of Java is installed and enabled in your browser, but you are still experiencing problems with interactive Web content, try clearing your Java cache. Clearing the Java cache forces your browser to re-load the Java plugin and the latest versions of web pages and programs.
- For Windows PCs (XP, Vista, Windows 7):
- Click your computer's Start menu. In the Start Menu, select "Control Panel".
- In the Control Panel, switch to "Classic View".
- Look for the "Java icon". Double-click on the icon to open the "Java Control Panel".
- When the Java Control Panel opens, click the "Settings" button, located under "Temporary Internet Files".
- A "Temporary Internet Files" window will appear. Here, click the "Delete Files" button.
- A confirmation pop-up window will appear. In this window, click "OK" to delete these temporary internet files: applications, applets, trace files, log files.
- Back in the Java Control Panel, click "OK" to exit.
Cookies Not Enabled
In order to log in and use Blackboard, you must have cookies enabled in your browser. Cookies are small bits of information that are used by a Website for authenticating login status, test taking, and other activities online. An easy way to detect if you have cookies enabled in your browser is to use the Browser Tester.
Some people are nervous about allowing cookies onto the computer, which is why many opt to disable the cookie features. If you are wary of cookies, we suggest picking a particular browser, such as Firefox, just for your Blackboard course tasks, and switch to your preferred browser when doing other tasks online.
- For PCs using Internet Explorer 7 or Higher:
- Click on your "Tools" menu and select "Internet Options".
- In the Internet Options window that appears, click the "Privacy" tab.
- On the Privacy page, click on the "Advanced" button.
- Select the option "Override automatic cookie handling" under the Cookies section in the Advanced Privacy \Settings window.
- Under "First Party Cookies", select "Accept".
- Click "OK" to exit.
- For PCs or Macs using Firefox 3.6 or higher:
- Click on your "Tools" menu and select "Options".
- In the Options window that appears, click the "Privacy" tab.
- In the Privacy tab's "'Firefox will" drop-down menu, select "Use custom settings for history".
- In the list of options that appears, check the "Accept Cookies from Sites" checkbox.
- Click "OK" to exit.
- For Macs using Safari 5 or higher:
- Click the "Safari" menu and choose "Preferences".
- Click the icon labeled "Security".
- Set the option labeled "Accept Cookies" to "Always".
- Click "OK" to save changes and close the dialog box.