Click on a question to view its answer. If you do not find the answer to your question here, use the Student Support Contact Form for assistance.
All MATC students will need access to a Windows or Mac computer to access Blackboard. Please see the Minimum Requirements Guide for more information. Students interested in accessing Blackboard using their tablet or smartphone should see the Bb Student App.
Your MATC Gmail account is your primary means of communicating with your instructor and college services. Through your MATC Gmail account, you also have access to Google Apps to create documents and store files. It is important to frequently check your MATC Gmail account's messages for class announcements from your instructors.
Your course syllabus may not be available until the first day of class. Visit the MATC Bookstore website to see what books and supplies you may need for your classes.
Classes are made available by the instructor no later than the start date. You will find more information on class availability here.
Your instructor has not made the course unavailable at the end of the semester. Although your instructor is the only one who can make the course unavailable, you may edit your Blackboard's Course List to hide old courses from your view.
Instructors manage the availability of their courses to students in Blackboard. A course is made available to students no later than its start date and is available to enrolled students for the duration of the semester unless otherwise indicated. Semester courses are typically made unavailable to students after final grades have been submitted. If you have a question about your course's availability, contact your instructor directly.
See these tutorials to learn how to use the discussion board, submit assignments, and more.
Some instructors require students to take online tests in Respondus LockDown Browser, a special type of browser that prevents you from printing, copying, going to other websites, or accessing other applications until you submit your test for grading.
This error message is usually related to an availability setting the instructor needs to update. Please follow up with the instructor so that the problem is corrected.
This message appears when the instructor has not made content available or because content is only available to students during a specific timeframe. Please contact your instructor for more information.
A course’s main menu can be collapsed to the left-side of the screen to give priority to course material displayed to the right. When a browser window is less than 1000 pixels wide, the course menu automatically collapses. Students can show or hide the course menu using these instructions.
The error message is related to course availability. Instructors will make courses available no later than the start date.
This is an error that occurs when using an outdated version of the Internet Explorer web browser that is no longer compatible with Blackboard. The error will occur in Internet Explorer versions 10 and lower. The solution is to access Blackboard using a supported web browser, such as the latest version of Mozilla Firefox or Google Chrome.